Type | Private |
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Founded | 1997 |
Headquarters | Santa Ana, California, United States |
Key people | John R. Hall, CEO Zan Greenwood, COO |
Website | www.greenwoodhall.com |
Greenwood & Hall is a customer relationship management and marketing firm that provides contact center services for higher education, Fortune 500 companies, non-profit and governmental agencies. Greenwood & Hall operates a contact center network from its headquarters in Santa Ana, CA and also has locations in Irvine, California, Florida, Texas, and New York.
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History
Greenwood & Hall was founded by John R. Hall and Zan Greenwood in 1997. In 1998, Greenwood & Hall commenced call center operations from a facility in Irvine, California and a partner location in nearby Santa Ana, California. The Company focused on building its call center network during the first years of operations to support the needs of the direct response television industry and large television infomercials.
In 2000, the Company expanded its operations to include customer relationship management, logistics, fulfillment, and other related services as demand for the outsourcing of these services continued to increase significantly.
The Company relocated its corporate headquarters in August 2002 from Irvine to Santa Ana, California. During that same year, Greenwood & Hall formed a joint venture with Houston, Texas based Marketouch Media, Inc. Known as Marketouch Media Call Center Solutions.
In the fall of 2006, the Company announced an expansion of its services and infrastructure and to accommodate significant new demand within higher education. In October 2007, Greenwood & Hall acquired the Financial Aid Solutions (FAS) Division of Nelnet, Inc.
Greenwood & Hall has played a role in donation processing, event planning and logistics support with the following major national events and fundraising organizations:
- American Red Cross
- Shelter from the Storm: A Concert for the Gulf Coast
- Habitat for Humanity
- Idol Gives Back
- September 11th attacks on America
- 2004 Indian Ocean earthquake and tsunami
- Southern California wildfires
- 2000, 2004 and 2008 United States Presidential Campaigns
- National World War II Memorial Dedication
- 2005 White House Conference on Aging
- National Museum of the Marine Corps
- United Nations Global Aids Fund
- Hope For Haiti Now
Industries Supported By Greenwood & Hall
Greenwood & Hall has multiple divisions:
- Higher Education
- Non-Profits & Governmental Agencies
- Consumer Brands
Higher Education
Greenwood & Hall provides marketing and call center services for higher education institutions, including:
- Lead generation utilizing interactive and traditional media, in partnership with Greenwood & Hall’s sister company enCircle Media
- Lead qualification to immediately contact prospective students to determine interest and transfer them to enrollment counselors
- Enrollment counseling to counsel interested prospects on the institution and its programs with the goal of converting them into applications
- Retention counseling to work with existing students to ensure they are administratively ready and have registered for class each term
- Financial aid counseling to ensure students have completed the necessary financial aid and to quickly address questions students have regarding financing their education
- 24/7 student concierge services to immediately address student questions such as log-in, student account or other student issues
Non-Profits and Governmental Agencies
Greenwood & Hall provides outsourced call center and logistics services to major non-profit organizations and governmental agencies. Services include:
- Nationwide Response Processing
- Donation Capture and Payment processing
- Literature/Pledge Fulfillment
- Event Management
- Telethon Campaign Management
- Annual Giving and Fundraising Campaign Management
Greenwood & Hall works with organizations such as the American Red Cross, Idol Gives Back, Stand Up To Cancer and Habitat for Humanity and has provided call center, logistics and event management support for recent United States Presidential campaigns, the National World War II Memorial Dedication, the 2005 White House Conference on Aging and the opening of the National Museum of the Marine Corps.
Consumer Brands
Greenwood & Hall works with major consumer brands, offering call center, customer service and payment processing solutions including:
- Nationwide Inbound Call Processing
- Customer Service and Support
- Payment Processing
- Literature Fulfillment
- Order Fulfillment
Greenwood & Hall currently works with Joint Juice, DirectTV and Starz and has worked in the past with Rubbermaid, Sharp, Sanyo and Oregon Scientific.